ZIO Commercial Support
The team that built ZIO.
In your production stack.
For engineering teams running ZIO in production — contractual SLOs, direct access to the core maintainers, and the only team with commit access to fix what breaks.
- Flat fee — not per seat or per core
- 4 tiers
- Hotfix commitments
- Training seats included
Ziverge — Creators of ZIO
Ziverge is the original creator and primary maintainer of ZIO — the open-source Scala library for type-safe, composable asynchronous and concurrent programming. Our engineers have unmatched depth in the framework's internals, roadmap, and ecosystem. When you open a support ticket, the engineers who respond are the engineers who wrote the code.
Support Tiers
Four levels of coverage
All tiers are a flat annual fee — not per seat, not per core. Contact us for pricing details.
Essential
Core coverage, ticket-based
Library coverage
ZIO core
Support channel
Ticket portal
Sev1 initial response
5 business days
Monthly consulting
—
Training seats
20% discount
Env. audit
—
Exec check-in
—
Professional
RecommendedExpanded coverage + advisory hours
Library coverage
ZIO + 1 library
Support channel
Ticket + Slack
Sev1 initial response
3 business days
Monthly consulting
2 hrs / month
Training seats
3 seats / yr
Env. audit
Included
Exec check-in
—
Business
Faster response + executive engagement
Library coverage
ZIO + 2 libraries
Support channel
Ticket + Slack
Sev1 initial response
2 business days
Monthly consulting
4 hrs / month
Training seats
6 seats / yr
Env. audit
Included
Exec check-in
Quarterly
Enterprise
24/7 response, 48-hour patch guarantee
Library coverage
ZIO + 3 libraries
Support channel
Ticket + Slack
Sev1 initial response
4 hours (24/7)
Monthly consulting
8 hrs / month
Training seats
12 seats / yr
Env. audit
Included
Exec check-in
Quarterly
What's Included
More than a ticket queue
Every tier includes structured benefits beyond break-fix support — from early release access to advisory hours with the engineers who maintain the codebase.
Professional+
Annual ZIO Environment Review
A structured technical engagement covering version audits, fiber runtime configuration, concurrency anti-patterns, security posture, and a written findings report.
Professional+
Monthly Consulting & Advisory Hours
Direct advisory time with a Ziverge engineer for architecture review, major version migrations, code review, and ZIO roadmap alignment.
All tiers
Early Access Previews
Early access to ZIO release candidates, milestone builds, and new ecosystem library previews before public announcement — time to evaluate, test compatibility, and provide feedback.
Business + Enterprise
Quarterly Executive Check-In
Quarterly calls with Ziverge leadership covering support themes, ZIO roadmap updates, feature priorities, and renewal planning as your ZIO usage evolves.
Enterprise
48-Hour Private Patch Guarantee
For confirmed Sev1 defects in covered libraries, a hotfixed build is privately compiled and delivered within 48 hours of root cause confirmation.
All tiers
Ziverge Training Seats
Included workshop seats each year for ZIO, AI Agentic Systems, Vibe Coding 2.0, and Effect-TS — plus a 20% discount on additional seats.
FAQ
Frequently Asked Questions
What ZIO libraries can be covered?
Coverage applies to libraries from the ZIO GitHub organization — for example ZIO HTTP, ZIO Kafka, ZIO Schema, ZIO Streams, ZIO Config, and ZIO Logging. You select your covered libraries at contract signing. Selections may be changed at annual renewal.
What is out of scope?
Coverage does not include issues caused by customer application code, third-party libraries, or infrastructure (JVM, OS, cloud provider) not attributable to ZIO. General Scala, sbt, or build tooling questions, unsupported ZIO versions, and ZIO ecosystem libraries not in your coverage schedule are also excluded.
What are the customer responsibilities?
Customers agree to submit complete, reproducible issue reports including ZIO version, Scala version, JVM version, minimal reproduction steps, and relevant logs. You will designate named support contacts, respond promptly to Ziverge follow-ups, and maintain a test environment for validating hotfix builds.
How do I get started?
Contact the Ziverge team using the form below. We will schedule an initial call to understand your production environment and ZIO usage, then provide a formal agreement for review.
Get Started
Protect your ZIO production environment
Contact the Ziverge team to begin. We'll schedule an initial call to understand your production environment and ZIO usage, then provide a formal agreement for review.
- Contractual SLOs from the creators of ZIO
- Direct Slack access on Professional+
- Private hotfix builds for Enterprise
- Training seats included every year
Or email us directly at support@ziverge.com